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Thursday, June 13, 2024

Water/sewer billing and payment changes due to COVID-19

Special to the Peacemaker / April 16, 2020

The Water Resources Department has instituted several options to assist during the COVID-19 pandemic.

Payment plans are available and can be arranged by calling the City’s Contact Center at (336) 373-CITY (2489) on Mondays through Fridays from 7 a.m. to 3 p.m.

If water service was cut off for nonpayment prior to mid-March, and is still off, the City will reconnect for the duration of the COVID-19 emergency. Call the number above to be reconnected. Also in mid-March, the City temporarily suspended water shutoffs for non-payment and late fees on past due water accounts.

And while an in-person bill payment window has remained open in the Melvin Municipal Office Building downtown, even though the building is closed due to COVID-19 concerns, City officials urge customers to pay by one of these methods instead:

  • By credit card by phone at (336) 373-IPAY (4729)
  • Online at
  • Using the payment drop-box located at the Kitchen Operations Center, 2602 S. Elm-Eugene St.

The usual $1 convenience fee for paying online or by phone has now been temporarily waived.

“In this unsettling time, Water Resources is glad to give all of our customers’ peace of mind and reassurance in the water and sewer services we provide. This includes no interruption of service and payment options that allow you to stay safe and stay at home,” said Mike Borchers, department director.

See the City’s COVID-19 website,, for the latest news, cancellations, and service changes.


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Since 1967, the Carolina Peacemaker has served as North Carolina’s leading news weekly with a national reputation. Founded by Dr. John Kilimanjaro, the newspaper is published by Carolina Newspaper, Inc.

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